Issue refunds and credit notes

Open a paid invoice, click Refund and enter the amount. Card refunds reach the client in 5–10 business days depending on their bank. ACH and SEPA refunds take 3–5 business days. Refunds are possible for 180 days after the payment.

The original processing fee is not returned when you refund a payment. There is no extra fee for issuing the refund itself.

If you want to reduce what a client owes without moving money, issue a credit note instead: Invoice → More → Create credit note. The credit note gets its own number and can be applied to the same invoice or to a future one. Credit notes are required in many EU countries instead of editing a sent invoice.

If a client disputes a card payment with their bank, you get an email and the disputed amount plus a $15 dispute fee is held. Upload evidence (the signed quote, delivery emails) in Payments → Disputes within 7 days.